9db Privacy Policy
Your personal information is our top priority. This policy explains in detail how 9db collects, uses, and keeps your information secure.
Table of Contents
- 1. Introduction and Scope of Policy
- 2. What Information We Collect
- 3. How We Collect Information
- 4. Purposes for Using Information
- 5. Information Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. User Rights
- 9. Protection of Minors
- 10. Policy Changes and Contact
1. Introduction and Scope of Policy
9db ("we", "us", or "platform") is a trusted online casino and sports betting platform serving mobile bettors in Bangladesh. This privacy policy ("policy") clearly describes how we handle your personal information when you use the 9db.cam website and its related services.
This policy applies to all registered members, visitors, and anyone who visits our website or uses our services. By using our site, you confirm that you have read, understood, and agreed to the terms of this privacy policy.
We treat user privacy with the highest importance. To ensure the protection of your information, 9db uses SSL encryption and advanced security measures in line with international standards.
2. What Information We Collect
To create an account and use services on 9db, we may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Current address
- Email address
- Mobile number
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device type
- Browser type and version
- Access time and date
- Login session information
- Cookie and local storage data
2.4 Gaming Activity Information
- Play history and betting records
- Bonus usage information
- VIP level and points information
- Session duration and gaming patterns
3. How We Collect Information
We collect your information in several ways. Details on each method are provided below:
3.1 Information You Provide Directly
When you register on 9db, update your profile, request a deposit or withdrawal, or contact customer support — you provide information to us directly. This information is collected with your consent and for the purpose of delivering our services.
3.2 Automatically Collected Information
When you visit our website, our servers automatically record certain information about your device, browser, and network. This information helps us diagnose technical issues and maintain the security of the site.
3.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may also collect information from trusted third parties. This is done in a limited and specific manner and always within the bounds of applicable law.
4. Purposes for Using Information
9db uses the information we collect for the following legitimate purposes:
Primary Purposes of Use
- Account Management: Creating, verifying, and keeping your account secure.
- Financial Transactions: Ensuring deposits, withdrawals, and bonus processing are completed.
- Customer Support: Resolving your issues via 24/7 Bengali live chat.
- Security: Preventing fraud, money laundering, and misuse.
- Responsible Gaming: Monitoring user gaming habits to identify problematic behavior.
- Technical Improvement: Enhancing our platform's performance and user experience.
- Communication: Sending important service updates, promotional offers, and security alerts.
- Legal Compliance: Adhering to applicable laws and regulations.
We never sell your information to third parties for marketing purposes without your consent. Protecting your privacy is our primary goal.
5. Information Storage and Security
9db uses industry-standard security technologies to protect your personal information. All data stored on our servers is kept secure through advanced encryption technology.
5.1 Retention Period
We retain your information for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.
5.2 Security Measures
- Use of 256-bit SSL/TLS encryption technology
- Two-Factor Authentication support
- Regular security audits and vulnerability assessments
- Strict access controls — only authorized staff have access to data
- Automatic logout and suspicious login detection systems
- Encrypted database backups
5.3 User Responsibilities
While we ensure strong security on our end, keeping your account password confidential and not sharing it with anyone is your own responsibility. If you notice any unauthorized access or suspicious activity on your account, contact our customer support immediately.
6. Sharing Information with Third Parties
9db does not sell your personal information. However, information may be shared with third parties in specific circumstances necessary for operating our services:
Cases Where Information May Be Shared
- Payment Processors: Information required to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may use integrated technical data with us — no personally identifiable information is shared.
- Identity Verification Services: Limited information may be shared with trusted KYC service providers for account verification and fraud prevention.
- Legal Obligations: Information may be provided to relevant authorities in response to court orders, directions from investigative authorities, or other legal requirements.
- Technology Partners: Trusted technology providers may access limited data to ensure the functionality and security of the site — under strict confidentiality agreements.
All third parties listed above are bound by strict confidentiality agreements. They may only use information for specified purposes and may not disclose it to any unauthorized party under any circumstances.
7. Cookies and Tracking Technologies
The 9db website uses cookies and similar technologies to improve your browsing experience.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and operate the core functions of the site — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect usage statistics to help improve the quality of our services.
- Security Cookies: Used to prevent unauthorized access and fraud.
7.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some site functions to not work properly and may disrupt your login experience.
8. User Rights
9db believes you should have full control over your own information. To that end, we provide you with the following rights:
Your Rights Regarding Your Information
- Right to Access: You can find out at any time what information we hold about you.
- Right to Correction: If there are any inaccuracies in your information, you can request a correction.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
- Right to Restrict Processing: You may restrict certain aspects of how your information is processed.
- Right to Data Portability: You may request your information in a structured format.
- Right to Withdraw Consent: You may withdraw your consent at any time, though this will not affect the validity of any processing carried out before the withdrawal.
- Right to Object: You may object at any time to marketing communications.
To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will verify your request and take action in a timely manner.
9. Protection of Minors
Age Verification Policy
9db strictly provides services only to individuals who are 21 years of age or older. We do not knowingly collect any information from minors and do not encourage them to use the platform.
We take steps to verify age at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete the information collected.
If you become aware that a minor is using our platform, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
10. Policy Changes and Contact
10.1 Policy Changes
9db may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email and display it prominently on the website. The date of the change will be noted at the top of the page.
Continued use of our platform after a policy change will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.
10.2 Other Documents Related to This Policy
Alongside this privacy policy, you should also read the following documents, which together define your rights and responsibilities as well as ours:
- Terms & Conditions — The overall terms for using the platform.
- Responsible Gaming — Guidelines for safe and controlled gaming.
- FAQ — Common questions and answers.
Privacy Contact
If you have any questions about this privacy policy or any requests regarding your information, please contact us.
Our customer service team handles all requests related to your information with the highest priority.